Download or read book TQM Engineering Handbook written by D.H. Stamatis and published by CRC Press. This book was released on 1997-06-26 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.