Download or read book What to Do When Conflict Happens written by Steve Ventura and published by The Walk The Talk Company. This book was released on 2006 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment.