Anger in the Air

Anger in the Air
Author :
Publisher : Routledge
Total Pages : 221
Release :
ISBN-10 : 9781317181057
ISBN-13 : 1317181050
Rating : 4/5 (050 Downloads)

Book Synopsis Anger in the Air by : Joyce A. Hunter

Download or read book Anger in the Air written by Joyce A. Hunter and published by Routledge. This book was released on 2016-04-15 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.

Anger in the Air Related Books

Anger in the Air
Language: en
Pages: 221
Authors: Joyce A. Hunter
Categories: Psychology
Type: BOOK - Published: 2016-04-15 - Publisher: Routledge

GET EBOOK

The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, b
Controlling Anger
Language: en
Pages: 231
Authors: Tina Rae
Categories: Education
Type: BOOK - Published: 2018-10-24 - Publisher: Routledge

GET EBOOK

Many pupils experience difficulty in controlling their strong feelings and in managing conflict in both school and home settings. This programme aims to help yo
Good and Angry
Language: en
Pages: 224
Authors: David Powlison
Categories: Religion
Type: BOOK - Published: 2016-09-12 - Publisher: New Growth Press

GET EBOOK

In this groundbreaking book, David Powlison reframes the universal problem of anger through an in-depth exploration of God's anger and ours. Full of practical h
The Heart of Anger
Language: en
Pages: 212
Authors: Christopher Ash
Categories: Religion
Type: BOOK - Published: 2021-03-02 - Publisher: Crossway

GET EBOOK

How should Christians understand anger, evaluate it, and respond for good? We all struggle with anger at times: Our plans suddenly fall through, we lose a prize
Anger in the Air
Language: en
Pages: 237
Authors: Joyce A. Hunter
Categories: Psychology
Type: BOOK - Published: 2016-04-15 - Publisher: Routledge

GET EBOOK

The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, b