This is the digital version of the printed book (Copyright © 2002). The success of systems or software development depends on effective communication. But have

Improved communication in business means higher profits. Improved communication in government means happier citizens. Improved communication in healthcare means

A comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why

Explores the diverse ways in which men and women communicate, describing the differences in male and female communication patterns and explaining how to close t