After a research survey, the expert authors examined the comon causes of workplace conflict in libraries. The authors have developed 17 scenarios of conflict, a

"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and commun

This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict ma

A good number of studies of conflict management have been conducted on India's industrial employees, managers, engineers, and executives. But, until now, no in-

Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, ina