Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional

When it comes to conflict resolution, is an ounce of prevention worth a pound of cure? Scholars present an analytical and methodological framework for evaluatin

Utilization management (UM) has become a strong trend in health care cost containment. Under UM, some decisions are not strictly made by the doctor and patient

Controlling costs in health care is rarely something that can be tackled in isolation. Cost control invariably interacts with issues of quality and health care

A fourth edition of this textbook is now available. This popular, highly regarded, and comprehensive book synthesizes pertinent theories and evidence about dive