Customer Relationship Management and Customer Service

Customer Relationship Management and Customer Service
Author :
Publisher : Juta and Company Ltd
Total Pages : 220
Release :
ISBN-10 : 0702161241
ISBN-13 : 9780702161247
Rating : 4/5 (247 Downloads)

Book Synopsis Customer Relationship Management and Customer Service by : Adele Berndt

Download or read book Customer Relationship Management and Customer Service written by Adele Berndt and published by Juta and Company Ltd. This book was released on 2004 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer relations management (CRM) is about maintaining long-term customer relationships. This book looks at creating and managing customer relationships and how relationship marketing, applied throughout any organisation, can create new value to build the organisation for the long term. In order to achieve CRM, companies need to focus on customer retention, a high customer commitment and a long-term perspective. The book examines the changes in the practice of marketing and the solutions offered by relationship marketing. It also analyses the profound impact of technology and how it enables the business to focus on individual customers.

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