Download or read book Engineering Service Systems in the Digital Age written by Benedikt S. Höckmayr and published by Springer. This book was released on 2019-04-15 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.