Download or read book Feedback That Works: How to Build and Deliver Your Message, Second Edition (Portuguese) written by Center for Creative Leadership and published by Center for Creative Leadership. This book was released on 2022-03-24 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change