Handling Complaints Pocketbook

Handling Complaints Pocketbook
Author :
Publisher : Management Pocketbooks
Total Pages : 115
Release :
ISBN-10 : 9781907077265
ISBN-13 : 190707726X
Rating : 4/5 (26X Downloads)

Book Synopsis Handling Complaints Pocketbook by : Angelena Boden

Download or read book Handling Complaints Pocketbook written by Angelena Boden and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The author explains that all businesses should welcome complaints because they provide direct feedback and an immediate opportunity to improve the service to customers. The next sections cover a strategy for handling complaints, and the use of transactional analysis in understanding complaint behaviour. The final section looks at ways to turn complaints into compliments and create loyal customers. From the author of The Problem Behaviour Pocketbook.

Handling Complaints Pocketbook Related Books

Handling Complaints Pocketbook
Language: en
Pages: 115
Authors: Angelena Boden
Categories: Business & Economics
Type: BOOK - Published: 2015-09-16 - Publisher: Management Pocketbooks

GET EBOOK

The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The
Managing Recruitment Pocketbook
Language: en
Pages: 130
Authors: Stewart Wright
Categories: Business & Economics
Type: BOOK - Published: 2015-09-16 - Publisher: Management Pocketbooks

GET EBOOK

Recruiting successful candidates leads to improved performance, increased customer satisfaction, enhanced organisational reputation, greater staff morale and a
Customer Service Pocketbook
Language: en
Pages: 114
Authors: Sean McManus
Categories: Business & Economics
Type: BOOK - Published: 2013-01-01 - Publisher: Management Pocketbooks

GET EBOOK

The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been f
Webinars Pocketbook
Language: en
Pages: 113
Authors: Stella Collins
Categories: Business & Economics
Type: BOOK - Published: 2015-06-10 - Publisher: Pocketbooks

GET EBOOK

Engaging your audience and holding their attention is the principal focus of the Webinars Pocketbook. It will show you how to design, set-up and deliver interne
The Communicator's Pocketbook
Language: en
Pages: 112
Authors: Sean Misteil
Categories: Business & Economics
Type: BOOK - Published: 2010 - Publisher: Pocketbooks

GET EBOOK

Being an effective communicator is hard work, but it is the single most important part of a manager's role. Many of us think we are good at it - it's all those