Download or read book New Methods of Competing in the Global Marketplace written by Richard E. Crandall and published by CRC Press. This book was released on 2008-04-15 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt: For well over a century, manufacturing has dictated the developmental growth of management in business, mainly in achieving lower costs and higher quality. The strength of the economy, however, continues to move quickly toward the service sector, bringing with it a number of innovative management techniques tailored to customer service operations.