Download or read book Progress on Improved Customer Services and Regulatory Reform written by and published by . This book was released on 1988 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report describes 64 new measures implemented between September 1, 1987 and September 1, 1988. The measures outlined bring the total number of measures to 388. The report discusses customer service principles, principles in action, the launching of new programs, reduced customer objections and appeals and future directions. New regulatory reform and customer services measures are included as well as an accumulated index.