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The Complete Idiot's Guide to Great Customer Service

Author	: Donald W. Blohowiak
Publisher	: Penguin
Total Pages	: 366
Release	: 1997
ISBN-10	: 0028619536
ISBN-13	: 9780028619538
Rating	: 4/5 (538 Downloads)

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Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Donald W. Blohowiak

Download or read book The Complete Idiot's Guide to Great Customer Service written by Donald W. Blohowiak and published by Penguin. This book was released on 1997 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation

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