The Customer Code of Ethics

The Customer Code of Ethics
Author :
Publisher : Productivity Pro Press
Total Pages : 29
Release :
ISBN-10 : 9781627230384
ISBN-13 : 1627230386
Rating : 4/5 (386 Downloads)

Book Synopsis The Customer Code of Ethics by : Laura Stack

Download or read book The Customer Code of Ethics written by Laura Stack and published by Productivity Pro Press. This book was released on 2011-09-23 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study of ethics seeks to address concepts such as good and bad, right and wrong, justice, and virtue. As ethics apply to customer service, it's your attitude about the way to treat customers, which stems from an inner belief that it's the RIGHT thing to do. You'll learn from Laura Stack, who has run a successful business for over 20 years, the eight beliefs of a great service attitude: 1. The customer is Number One. 2. Customers deserve to be listened to. 3. We work hard to understand and solve the customer's problem. 4. We strive to maintain a positive attitude, even with difficult customers. 5. Everyone in our company impacts customer service. 6. Our customers are our future. 7. We never treat our customers with indifference. 8. We treat customers like family. Successful companies think about and orient their behavior toward their customers in this way. The Productivity Pro, Inc. believes these protocols are the right way to treat its customers, and Laura Stack suggests they might be the right way for you, too.

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